It's the Customer, Stupid! Merseyside this book offers surprising insights

this book offers surprising insights into a subject that is integral to our everyday life and development

There's a new Head Girl

Slate) but also what "may be the best book ever written on business" (Weekly Standard)

Batman makes the unprecedented decision to enlist an ancient

It's the Customer, Stupid! Merseyside this book offers surprising insightsUnhappy customers won't just dump you. No, first they'll tell at least ten or more people about their bad experience with your company, and then they'll broadcast it online. But wait, you say you have a good customer service department? Really? What hoops do your customers have to jump through before you help them? What rules have you wrapped around your customer service department, so that your reps can't really help? How long do you keep your