Transportation. Logistics and services. Public passenger transport. Service quality definition, targeting and measurement Ingestion-build-228203 deep-frozen/quick-frozen food and ice-cream and

deep-frozen/quick-frozen food and ice-cream and which comply with standards EN 12830 and EN 13485 (measurement classes and ranges)

Annex D (informative) Concepts

ISO/IEC 20000 and OHSAS 18001

Provide an appropriate level of protection (as specified by this PAS) upon implementation/installation either through the use of default settings or configuration in accordance with user documentation

Transportation. Logistics and services. Public passenger transport. Service quality definition, targeting and measurement Ingestion-build-228203 deep-frozen/quick-frozen food and ice-cream andBS EN 13816: 2002 specifies the requirement to define, target and measure quality of service in public passenger transport (PPT), and provides guidance for the selection of related measurement methods. It is intended to be used by service providers in the presentation and monitoring of their services but is also recommended for use by authorities and agencies responsible for the procurement of PPT services in the preparation of invitations to tender.